I’m the founder of Social Kat Media— but I’m also a social media strategist, mom of two, The Office fangirl (IYKYK), and your business’ biggest cheerleader. My mission is to make social media as simple, fun, and effective as possible for small business owners like you so you can get seen, form real relationships with your community, and (yep!) make more money.
If you’re a small business owner, you’ve likely seen it all: viral “hacks,” fear-based marketing tactics, and bold promises that feel a little too good to be true. But here’s the truth: you don’t need sleazy strategies to grow your business. In fact, authentic marketing is one of the most powerful ways to build a sustainable, profitable brand.
In this episode of Social Goals, Kat sits down with copywriting expert Maddy Aucoin to explore how small businesses can market with trust, honesty, and heart — and actually grow because of it.
Small businesses thrive on relationships. Your reputation is everything. That’s why building trust and loyalty through ethical marketing is so important.
Maddy shares how fear-based tactics — like false scarcity or exaggerated claims — can give you short-term wins but damage your brand in the long run. Instead, when you lead with transparency, empathy, and excitement, your audience feels safe, seen, and eager to work with you.
Ethical marketing isn’t just about “feeling good”—it’s a long-term business strategy.
Build trust (and sales) using these authentic and honest strategies:
1. Get Specific and Set Clear Expectations
Be upfront about what you offer. Avoid vague promises or hyped-up claims. The more specific you are, the easier it is for customers to trust you.
2. Show Your Everyday Life
Marketing doesn’t have to feel “salesy.” Share small, relatable parts of your life—like your favourite coffee shop, your latest DIY project, or even your library trips. These “micro moments” build connection and humanize your brand. (Find Maddy in her stories sharing almost daily ‘fit checks’ and library visitors and Kat sharing her love of Taylor Swift, country living, and all things pink)
3. Focus on Positive Outcomes, Not Guilt
Instead of telling your audience what’s wrong with them, inspire them with what’s possible. Show how your product or service can add joy, ease, or excitement to their life.
4. Create Before You Consume
Protect your creative energy. Try crafting your posts before scrolling on social media. This keeps your voice authentic and prevents comparison traps.
5. Build Long-Term Relationships, Not One-Time Sales
Think beyond the first sale. Ethical, joyful marketing leads to repeat customers, referrals, and lasting community.
You’ve probably seen posts like, “The ONE reason you’re failing at Instagram” or “Do this or your business will crash.”
While those hooks grab attention, they rely on fear, shame, and insecurity — emotions that might drive an initial sale but leave a bad taste afterward. Plus, they set unrealistic expectations that damage customer trust when results don’t instantly follow.
Authentic marketing flips this script. It taps into excitement, possibility, and genuine support — which naturally leads to loyal, happy customers who stick around.
Kat and Maddy talk about how simple, consistent sharing builds strong brands:
You don’t need wild, viral content to succeed. You just need consistency, personality, and genuine care for your audience.
Small businesses don’t have to play the fear game. You can build a thriving, joyful brand by marketing in a way that feels good to you and your customers.
When you choose honesty over hype, you’re not just making more sales—you’re building real community, trust, and long-term success.
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Want more small business marketing tips? Subscribe to the Social Goals podcast wherever you listen to podcasts and grab Kat’s free resources here!